Why is the website not displaying correctly?
Parts of the platform may sometimes not display as they should. This can occur for several reasons.
Possible reasons for an incorrect display
- Using an old browser version or outdated software. Web browsers as well as Flash and Shockwavepayer should be updated regularly. After the update, try to use our platform again.
- Outdated temporary internet files. Read here how to clean the cache and cookies.
Knowledge PageHow do I delete cookies and empty the cache?
Outdated temporary Internet files can cause Web sites to display incorrectly. In this case, it is necessary to empty the ...
- Script blockers or add-ons. With these browser apps (e.g. NoScript) our platform may not work properly. To avoid this, you should allow the scripts from our platform and disable the corresponding add-ons.
- Error on the platform. Despite intensive testing, the error can also be on the side of our platform. If the problem cannot be solved by the steps described above, please send us a message with all details as well as information about your browser and operating system. We will then try to find a solution as soon as possible.