Troubleshooting

Do you have a problem that needs solving? Find answers to the most common issues here.

What requirements must my device meet to be compatible with the app?

The app is not working properly

Xiaomi settings

How to stop a HUAWEI device from aborting when recording a track

Troubleshooting for the Watch App (iOS)

Troubleshooting the compass

Why is the website not displaying correctly?

How do I delete cookies and empty the cache?

What do the various error messages mean?

What to do if you find an error on the map

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