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Do you have a problem that needs solving? Find answers to the most common issues here.
Problems with the App
What requirements must my device meet to be compatible with the app?
The app is not working properly
If you are using a Xiaomi device, you may experience login/synchronization problems. We'll show you ...
How to stop a HUAWEI device from aborting when recording a track
In order to avoid your recordings being aborted, you will need to adjust your battery settings and ...
Troubleshooting for the Watch App (iOS)
Troubleshooting the compass
Problems with the website
Why is the website not displaying correctly?
How do I delete cookies and empty the cache?
What do the various error messages mean?
What to do if you find an error on the map
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