Our Help Center

Looking for help or need some information? Our Help Center houses numerous Knowledge Pages covering a wide variety of topics. Simply click on the subject you're interested in or feel free to browse. You can also track down what you're looking for using the site's search function.

Account

Information about creating and maintaining your account and managing your subscription.

Community

Information about the community and popular outdoor activities.

Features

Information about features, the app, and wearables.

Maps

Information about our maps.

Routes

Information about Routes, the Route Planner and Route Finder.

Tracking and Navigation

Information about tracking your routes and navigation.

Troubleshooting

Do you have a problem that needs solving? Find answers to the most common issues here.

Helpful Information

Backpacks

Information about how to find the right backpack and how to pack and adjust it.

Hiking

Information about the right hiking shoes, a packing list for hiking and much more.

Climbing

Everything you need to know about styles, knots, protection and climbing in general.

Skiing

Information about safety on the ski slopes and everything you need to know about cross-country skiing and ski touring.

Winter Sports

Lots of interesting facts about winter sports.

More Information